Here's a sad fact: the busier your library gets, the worse the service. Because of course there are never enough staff members to help all the customers who want you to do something for them ALL AT THE SAME TIME. It's impossible to give quality service when you have six people waiting impatiently and interrupting while you are trying to help someone else. Everyone comes in at the same time and wants service NOW. Not to mention the phone ringing off the hook.
Today I feel like an absolutely terrible librarian. We do not have time to fully assist anyone, and as a result, pretty much everyone who came in today is getting bad service.
It IS possible to be too popular. Sigh...
Saturday, September 6, 2008
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